Standard technical support is provided free to all registered LEADTOOLS customers. Free Standard Support includes email communication (firstname.lastname@example.org), Live Chat, and unlimited access to LEAD's community forums. In addition, LEAD offers free technical support via phone to prospective customers working with evaluation versions of our products.
In addition to free Standard Support, LEAD offers Premium Support on a per "case" basis. Premium Support allows customers to contact LEAD's support representatives by telephone. Support representatives may be reached by phone Monday - Friday, 8:30 - 6:00 ET excluding US national holidays.
By purchasing a LEADTOOLS Annual Maintenance plan, you receive all development seat updates, enhancements, and new versions released by LEAD during the period of maintenance. In addition to updates and upgrades, as an annual maintenance subscriber, you receive five (5) free Premium Support cases to use during the maintenance period. Finally, a maintenance subscriber is entitled to a 30% discount on additional Premium Support cases beyond the 5 free cases provided with a maintenance subscription.
Annual maintenance costs are 25% of developer license price. For more information, call: +1-704-332-5532