LEAD Support Options


Standard Support

Standard technical support is provided free to all registered LEADTOOLS customers. In addition, LEAD offers free Standard technical support to prospective customers working with evaluation versions of our products. Free Standard technical support includes unlimited email communication (support@leadtools.com), Live Chat, and unlimited access to LEAD's online support portal including the community forums and Knowledge base.

Premium Support

In addition to free Standard technical support, LEAD offers Premium support on a per "case" basis. Premium support allows customers to contact LEAD's support representatives by telephone. Support representatives may be reached by phone Monday - Friday, 8:30 - 6:00 EST, excluding national holidays.

Email: support@leadtools.com
$100 - per case*, $400 - 5 pack of cases, call: +1-704-372-9681

* See LEAD's Support Guidelines and Policies

Annual Maintenance

By purchasing a LEADTOOLS Annual Maintenance plan, you receive all development seat updates, enhancements and new versions released by LEAD during the period of maintenance. In addition to updates and upgrades, as an annual maintenance subscriber, you receive five (5) free Premium Support cases to use during the maintenance period. Finally, a maintenance subscriber is entitled to a 30% discount on additional Premium Support cases over and above the 5 free cases provided with a maintenance subscription.

40% of toolkit price, call: +1-704-332-5532
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