Categories of Information Collected and Stored.
Personal Information. Through your interaction with and use of the LEAD website or use of our software and services, we may collect certain personal identifying Information ("Personal Information"), which is information that identifies an individual or relates to an identifiable individual. Personal Information may include a person's name, physical address, telephone number, e-mail address, company affiliation and purchase history. LEAD requires that in some circumstances a prospect or customer provide Personal Information, for example, when you download a trial version of our software, purchase software, register software, register for a LEAD portal account, sign up for newsletters or use our support site.
Non-Personal Information. In general, you can visit the LEAD websites on the Internet without telling LEAD who you are or revealing any information about yourself. Our websites may collect and store anonymous information about your visits. This information includes the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your Internet service provider, browser type, and country of origin. We use this information to monitor and measure traffic and to develop ideas for enhancing our sites. We also collect anonymous information both directly and via use of third party services such as Google Analytics and Click Dimensions regarding site traffic and click-thru.
Cookies and Tracking Technology.
Cookies allow a site to know if your computer has visited that site before. Cookies can then be used to help understand how the site is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies, by themselves, do not tell us your email address or other personal information. It is unique to your computer and can only be read by the server that gave it to you.
How We Use Information.
LEAD does not ask for Personal Information if you are simply browsing our website. LEAD does require that you provide your name, email address and other Personal Information when you are interfacing with LEAD in certain situations, including when you are downloading a trial version of our software, registering for a LEAD portal account, requesting pricing or licensing information via phone, email or chat, registering for technical support, registering for a give-a-way or other tradeshow or conference promotion, and purchasing a product or service. By voluntarily providing your name and email address to LEAD when requested, you are explicitly "Opting-in" to receive product and services information, special offers, and general marketing material. If you don't want LEAD to send you e-mail regarding LEAD products, services, or special offers, you may opt-out at any time. Opt-out links to unsubscribe to further marketing email communications are available on all marketing related e-mail communications. If you wish to do this, simply follow the instructions at the end of any email or go to the email subscription management page. Opting out of marketing related email communications does not preclude LEAD from sending you certain email communications such as communications related to product downloads, sales transactions, licensing compliance, account collection, software updates, software patches or fixes or responses to support issues.
Data and Submissions.
In the course of using certain of our software and support services, you may provide us with access to your data (including image files and Personal Information). If you choose to use our support services, you may post information on our support forums or submit information at your discretion in order to more fully describe a problem. Such information may include files containing data or programs. We agree that we will only use such information for providing technical support, bug fixes or developing enhancements and improvements to our software.
Information Transfer, Processing and Storage.
We may transfer, process and store data about you on servers located in a number of countries. Your Personal Information may therefore be transferred to, processed and stored in a country different from your country of residence, and be subject to privacy laws that are different from those in your country of residence. Specifically, Personal Information, as described in this policy, is stored on US-based data servers or in Cloud Storage Services managed by US companies. Information collected within the European Economic Area ("EEA") and Switzerland may, for example, be transferred to and processed by third parties referred to below that are located in a country outside of the EEA and Switzerland, where you may have fewer rights in relation to your Personal Information. By providing your Personal Information to us, you are consenting to the transfer, processing and storage of your Personal Information in countries outside of your country of residence and, specifically, the transfer, processing and storage of your Personal Information in the US.
Information Sharing and Disclosure.
Your Personal Information is never shared outside LEAD without your permission, except under conditions explained below. Inside LEAD, data is stored in controlled servers with limited access. Your information may be stored and processed in the United States or any other country where LEAD, its subsidiaries, affiliates or agents are located.
LEAD may send your Personal Information to other companies or people under any of the following circumstances: (i) we need to share your information to provide the product or service you have requested or process a payment; (ii) we need to send the information to LEAD's authorized distributors who work on behalf of LEAD to provide a product or service to you (we will only provide those companies the information they need to contact you for purposes of delivering our products and services, and they are prohibited from using that information for any other purpose).
As described above, we may provide your Personal Information to companies that provide services to help us with our business activities such as shipping your order, offering customer service, or providing localized sales and support in a country other than the US. These companies are authorized to use Personal Information only as necessary to provide these services. If you make a purchase on our e-commerce site, we use third parties for credit card processing and ACH transactions and do not collect or store any credit card or bank account information in connection with purchases from our website. These third-party providers have their own separate privacy policies and data collection policies, and LEAD has no responsibility or liability for such third-party policies. More information regarding the third-party policies is available, where applicable, on LEAD's on-line store.
Retention and Deletion.
LEAD will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, enforce our agreements; or to the extent permitted by law. If we receive a valid and legally enforceable request to delete your Personal Information, LEAD will use reasonable efforts to delete your Personal Information in a manner designed to ensure that it cannot be reconstructed or read or will modify it in accordance with your written instructions; provided however, LEAD may be required to securely retain some Personal Information in circumstances where LEAD’s legitimate business interests dictate retaining the Personal Information. (For example, you continue to own licenses which required you to complete deployment reports or make payments.) In these cases, LEAD will keep your Personal Information is a secure location.
European Customers and Visitors
LEAD is a US company and any and all information that may be covered by this Policy is hosted, stored or processed in LEAD’s owned and controlled data centers located in the United States, among other places. By providing your information to LEAD, you are affirmatively consenting to and agreeing that the information may transferred to and stored and processed in the United States and will be subject to the terms of this Policy.
Each email sent from LEAD contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email or go to the email subscription management page.
Social Media and Other Public Spaces.
LEAD's websites may link to third party social media sites such as Facebook and Twitter. Your interaction with these and other third party hosted social media sites is governed by the privacy and use policies of the entity hosting the third-party site(s). Any information, including Personal Information, your user profile, and any content that you may post to a public space or website, such as a blog, forum or user group, will be available to other users of the public spaces and websites.
Please feel free to contact LEAD with any questions, comments, or concerns at:
LEAD Technologies, Inc.
Attn: Privacy Manager
1927 South Tryon Street,
Charlotte, NC 28203
When writing to us, please be sure to include your exact name, mailing address, telephone number and your specific question, comment or concern.