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Before calling technical support, please check the online documentation, example programs, demos, and/or tutorials that shipped with your product. They may well include a time-saving, cost-free answer to your question.
Cost-Free Technical Support
Free technical support is available via email and the support forum. When sending a support request via email, please include your product serial number. You may receive free technical support or find valuable information through the following methods:
| E-mail: | support@leadtools.com |
| Home page: | http://www.leadtools.com (then click "Support") |
| Online Support/FAQs: | http://support.leadtools.com/SupportPortal/cs/languages/en-US/docs/faq.aspx |
| Online Support/Forums: | http://support.leadtools.com/SupportPortal/cs/forums/ |
| Online Support / Live Chat: | http://messenger.providesupport.com/messenger/lead.html |
Paid Technical Support
In addition to free technical support, LEAD offers paid technical support options. Paid technical support via phone is available Monday through Friday, 9 a.m. through 6 p.m. Eastern Standard Time.
If you are calling by phone, please be at your computer and have your product serial number ready. If you have already purchased a LEADTOOLS Subscription, have your subscription number ready.
Subscription support members can contact us or find valuable information through the following additional means:
| Phone: | (704) 372-9681 |
| FAX: | (704) 372-8161 |
Mailing Address
You can also contact LEAD by mail at:
LEAD Technologies, Inc.
Attn: Technical Support
Suite 200
1927 S. Tryon
Charlotte, NC 28203