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#1 Posted : Thursday, October 30, 2008 5:08:58 AM(UTC)

lili  
lili

Groups: Registered
Posts: 23


I am using 14.0 C++ ClassAPI. If you open the image in attached file using your annotation demo,
there are an angle and ruler annotations in it.
After you group them, you can change the angle to zero, meanwhile ruler also is changed to zero,
then the application will be dead.
So Could you tell me how to fix it?

Thanks,

Lei
File Attachment(s):
test1.zip (1,588kb) downloaded 19 time(s).
 

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#2 Posted : Thursday, October 30, 2008 10:19:53 AM(UTC)

GregR  
GregR

Groups: Registered, Tech Support, Administrators
Posts: 766


What is the file version of ltkrn14n.dll that you are using?

I could not reproduce this problem.  Could you please give more detailed steps?  Some screenshots would be very helpful.
 
#3 Posted : Friday, October 31, 2008 2:49:38 AM(UTC)

lili  
lili

Groups: Registered
Posts: 23


The file version of ltkrn14n.dll is 14.0.0.013.
I attached two screenshots for you.

Thanks.
File Attachment(s):
group.zip (1,785kb) downloaded 19 time(s).
 
#4 Posted : Monday, November 3, 2008 3:51:54 AM(UTC)

GregR  
GregR

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Posts: 766


Your DLLs are very old.  Please send an email to support@leadtools.com in order to get the download instructions for the latest patch.  For verification purposes, I need you to include the following information:

1. The company you work for
2. The LEADTOOLS serial number(s) you own (if you are evaluating, just say so)
3. The name(s) of the developer(s) using the serial number
4. A link to this forum post
 
#5 Posted : Monday, November 3, 2008 4:40:46 AM(UTC)

lili  
lili

Groups: Registered
Posts: 23


I already got the latest version 14.5.0.77 and tried it. The problem still happened.
So could you help me to fixed it or tell me in which version there isn't such problem?
So it will help us to make a decision.

Thanks.
 
#6 Posted : Monday, November 3, 2008 4:45:38 AM(UTC)

GregR  
GregR

Groups: Registered, Tech Support, Administrators
Posts: 766


Please do NOT post your serial number on the forum!  This is privileged information that only belongs to you.

I still cannot reproduce the problem based on your description and screenshots.  Please give more detailed instructions on reproducing it.
 
#7 Posted : Monday, November 3, 2008 6:44:13 AM(UTC)

lili  
lili

Groups: Registered
Posts: 23


I put some comments on screenshots. Could you tell me on what version you are trying to reproduce it?

Thanks.
File Attachment(s):
dead.zip (1,667kb) downloaded 19 time(s).
 
#8 Posted : Tuesday, November 4, 2008 4:57:28 AM(UTC)

GregR  
GregR

Groups: Registered, Tech Support, Administrators
Posts: 766


I still cannot reproduce the problem in the latest build of 14.  Here's what I did:

1. Installed the old 14.0 and followed your steps and was able to reproduce the problem.
2. Got the 14.5.0.77 patches and applied them (DLLs in system32, lib and include directories in the installation directory), rebuilt the demo (Examples\CLASSLIB\MSVC5\ANNOTATE) and I could not reproduce the problem after that.
 
#9 Posted : Tuesday, November 4, 2008 5:36:29 AM(UTC)

lili  
lili

Groups: Registered
Posts: 23


OK, I see.
I will try it again.

Thanks.
 
#10 Posted : Monday, December 15, 2008 7:03:20 AM(UTC)

lili  
lili

Groups: Registered
Posts: 23


Hi,

Now I am going to upgrade my Leadtools to the latest version you give me.
I found the problem still happened if I don't use ltkrn14n.dll in Nag.
If I don't want to use ltkrn14n.dll in Nag, How can I do?

Thanks.
 
#11 Posted : Monday, December 15, 2008 8:50:45 AM(UTC)

GregR  
GregR

Groups: Registered, Tech Support, Administrators
Posts: 766


Are you getting the exact same problem when using the NONAG or is it a new problem?

My first guess is that you aren't unlocking support for Document if something is working properly with the NAG build but not with the NONAG build.

If the problem isn't with unlocking, please describe the problem in as much detail as possible.
 
#12 Posted : Monday, December 15, 2008 10:51:04 AM(UTC)

lili  
lili

Groups: Registered
Posts: 23


I am sorry for what i said.
The same problem will happen, when we use mm (default is inch)as unit, no matter what dll we use.

Let me know if you can reproduce it.

Thanks.
 
#13 Posted : Monday, December 15, 2008 10:56:33 AM(UTC)

GregR  
GregR

Groups: Registered, Tech Support, Administrators
Posts: 766


Are you saying that the problem DOESN'T occur with inches?  Does it only happen with mm as the unit? 
 
#14 Posted : Monday, December 15, 2008 11:23:31 AM(UTC)

lili  
lili

Groups: Registered
Posts: 23


The problem dosen't occur with inch. I tried with mm and cm, it happened.

Thanks.
 
#15 Posted : Tuesday, December 16, 2008 3:46:05 AM(UTC)

GregR  
GregR

Groups: Registered, Tech Support, Administrators
Posts: 766


I have reproduced this problem.  However, in order to proceed further I need you to send an email to support@leadtools.com including the following information:

1. The company you work for
2. The LEADTOOLS serial number(s) you own (if you are evaluating, just say so)
3. The name(s) of the developer(s) using the serial number
4. A link to this forum post
 
#16 Posted : Monday, June 22, 2009 4:17:17 AM(UTC)

GregR  
GregR

Groups: Registered, Tech Support, Administrators
Posts: 766


This is fixed in the latest major version of LEADTOOLS (16.5).  You can now download this from our website.  For more information, and a link to download it, please visit http://www.leadtools.com.../Document-Products-n.htm
 
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