| Getting Started with LEADTOOLS Multimedia > Technical Support | 
Before calling technical support, check the documentation, demos, tutorials, and/or examples that shipped with your product, or consult the appropriate LEAD Support Forum. You may well find a time-saving, cost-free answer to your questions.
Cost-Free Technical Support
Free technical support is available via email and the support forum. When sending a support request via email, please include your product serial number. You can receive free technical support or find valuable information through the following methods:
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                 E-mail:  | 
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                 Online Support / Home:  | 
            
                 http://www.leadtools.com (then click "Support")  | 
        
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                 Online Support / FAQs:  | 
            
                 http://support.leadtools.com/supportportal/desktopdefault.aspx?tabindex=1&tabid=14  | 
        
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                 Online Support / Forums:  | 
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                 Online Support / Live Chat:  | 
            
Paid Technical Support
In addition to free technical support, LEAD offers paid technical support options. Paid technical support via phone is available Monday through Friday, 9 a.m. through 6 p.m. Eastern Standard Time.
If you are calling by phone, please be at your computer and have your product serial number ready. If you have already purchased a LEADTOOLS Subscription, have your subscription number ready.
Subscription support members can contact us or find valuable information through the following additional means:
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                 Phone:  | 
            
                 (704) 372-9681  | 
        
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                 FAX:  | 
            
                 (704) 372-8139  | 
        
Sales
Contact sales by calling one of the following phone numbers:
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                 Phone:  | 
            
                 (800) 637-4699 (704) 332-5532  | 
        
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                 FAX:  | 
            
                 (704) 372-8139(fax)  | 
        
Mailing Address
Contact LEAD by mail at:
LEAD Technologies, Inc.
Attn: Technical Support
Suite 200
1927 South Tryon Street
Charlotte, NC 28203
See Also: